In my new Video Blog, I share helpful information for agencies and brokerages to acquire new talent. Developing a great interview process doesn't just happen by chance. Build your pipeline of potential new hires, plan your interview, and execute your plan each time.
InCite Performance Group Blog
As an Operations Director, I spend a lot of time working with, planning for, and thinking about the service teams of our company. We are the ones, after all, who deliver the promises, who fulfill the client experience.
We focus on ideas such as consistent work flows, efficient technology, industry education, skills development, proactive customer service. These are just a few of the areas we target to create and deliver the experience we truly strive for.